Complaint Resolution

1. Our Commitment

Unicrore is committed to handling all complaints fairly, consistently, and promptly. We treat every complaint as an opportunity to improve our services.

2. Complaint Categories

• Account-related issues (KYC, login, profile updates)
• Transaction disputes (failed payments, incorrect charges)
• Investment-related grievances (portfolio discrepancies, SIP issues)
• Algo trading issues (execution failures, P&L discrepancies)
• Technical issues (app crashes, data errors)

3. Complaint Filing Channels

• Email: support@unicrore.com
• In-app Help & Support section
• Written complaint to registered office

4. Resolution Timelines

• Acknowledgement: Within 24 hours
• Initial response: Within 3 working days
• Full resolution: Within 15 working days
• Complex cases: May extend up to 30 working days with prior intimation

5. Escalation Path

1. Level 1 — Customer Support Team
2. Level 2 — Compliance & Operations Team
3. Level 3 — Senior Management
4. Level 4 — SEBI SCORES (scores.sebi.gov.in) for unresolved complaints

6. Compensation

Where applicable, Unicrore will provide appropriate compensation for losses directly caused by our errors or system failures, subject to investigation and verification.